Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • IDH Key Terms/Tags and SKU creation instructions- for internal use.

    Important Terms to know:

    Listing fee/commission - It is free to list on IDH. When there is a sale, Seller takes approximately 85% of profits and Indie Deck Hub receives up to 15% commission. These fees are used to run the site, pay staff, marketing and offer this unique marketplace. These fees are subject to change.

    As IDH is niche just for Indie Decks/Products- Sellers may choose to only list on IDH or have multiple sites and stores and enjoy the benefits of different markets.

     

    When "creating products":

    Normal Product- Physical Product, Decks, Tools, Accessories 

    Digital- Course Links, Pdfs, services
     
     
     
    In "Shipping Details"
     
    Marketplace shipping- required internal shipping app for sellers using their own shipping services ( sellers add own tracking info)
     
    Seller Fulfilled- seller responsible for shipping or getting product to the customer
     
    Indie Deck Hub Fulfilled- products are sent to Indie Deck Hub Fulfillment partner warehouse to be stored and shipped out.  Cost for fulfillment starts at 2.30 per item.
     
     
    INDIE Deck Hub SKU- *Required for ALL INDIE DECK HUB FULFILLED PHYSICAL products. This is the IDH formula for our purposes. 
     
    *seller fulfilled products, digital products and services do not need SKUs
     
    For Indie Deck Hub Fulfilled Physical Products
    • Start SKU with 00- seller initials - product initials 
      • Example: Indie Deck Hub Fulfilled- Shannon Gomez- Rebel Deck Original Edition would be 00-SG-RDOE
     
     
    Collections - How Product Shows up on site. Must choose Complete Catalog for all products and must choose Indie Deck Hub or Seller Fulfilled
     
     

    Tag identifiers for products. Choose all that apply when creating listings

    Tag list (in no particular order)

    • Education                    
    • Game              
    • Oracle
    • Tarot
    • Inner Child      
    • Self-Care         
    • Accessories                 
    • Casting tools               
    • Divination tools           
    • Muted/Neutral Color               
    • Vibrant Color              
    • Locally Printed            
    • Printed in U.S. 
    • Ambiguous Humans                
    • Eco-Friendly Printing   
    • Asian Creator
    • Asian Themes/Characters
    • Print-On-Demand
    • Gender Diversity                      
    • Futuristic                     
    • LGBTQIA+ Creator     
    • LGBTQIA+ Themes/Characters             
    • Prompts                      
    • Unicorns     
    • Manifestation 
    • Healing
    • Mediumship
    • Inspirational
    • Message Focused
    • Manifestation
    • Disability               
    • Love/Relationships                  
    • Latinx  Creator
    • Latinx Themes/Characters
    • Symbols          
    • How-To                       
    • Playing Cards  
    • Black Creator
    • Black Themes/Characters
    • Borderless       
    • Small   
    • Round 
    • Spells/Casting
    • Gilded Edges  
    • Skeletons 
    • Hoodoo 
    • Neuro-diversity        
    • Cartoon                       
    • Sacred Geometry                     
    • Ocean 
    • BIPOC Creator
    • BIPOC Themes/Characters
    • Moon  
    • European Creator
    • Fantasy
    • Dogs   
    • Crystals   
    • Archetypes
    • Solo Project   
    • Shamanism                
    • Cats                
    • Astrology        
    • Anime    
    • Swear words
    • Vodou         
    • Egyptian   
    • Health/Wellness                   
    • Abstract          
    • Steampunk  
    • First Nations Creator
    • First Nations Themes/Characters
    • Advanced
    • Easy/Beginner 
    • Dark/Gothic  
    • Pacific Islander Creator
    • Pacific Islander Themes/Characters   
    • Photographic              
    • UFO/Aliens                  
    • Creatures                    
    • Ceremonial                  
    • Extra Large                 
    • Pin-Up             
    • Goth                
    • Vintage
    • South Asian Creator
    • South Asian Themes/Characters
    • Golden Dawn  
    • Middle Eastern Creator
    • Middle Eastern Themes/Characters
    • South Asian Creator           
    • Angel              
    • Shadow Work  
    • Past Lives                    
    • Historical         
    • Collage
    • Original Art 
    • Latin Language Used
    • Non-English Language Used   
    • Collaboration              
    • Graphic            
    • Nature          
    • Manga 
    • Funny 
    • Age Representation                
    • Tattoo           
    • Breath work  
    • Indigenous Creator
    • Indigenous Themes/Characters
    • POC Creator
    • POC Themes/Characters                
    • Body Positive              
    • Ability Diversity             
    • Pagan 
    • Mental Health           
    • Magick
    • Witch Creator
    • Witchy Themes/Characters  
    • All Female       
    • All Male           
    • RWS Clones    
    • Ancestor                     
    • Goddess/God  
    • Celtic               
    • Dragon     
    • Guidebook
    • No Guidebook
    • Digital Guidebook/Materials       
    • Fairy    
    • Children
    • Teens
    • Young Adult           
    • Theme/Character     
    • Self-Taught Artist                
    • Botanical         
    • Therapeutic Themes           
    • Black/White     
    • Modern                       
    • Minimalist      
    • Bi/Multiracial Creator
    • Bi/Multiracial Themes/Characters  
    • Animal             
    • Lenormand      
    • Thoth              
    • Marseilles
    • Professional Reader
    • Experienced Reader
    • Flashcards
    • Novice Reader
    • Two-piece box   
    • Tuck Box
    • No Box      
    • Rider-Waite-Smith       
    • Services                       
    • Affirmation                  
    • Digital 
    • Dreams
    • Cleansing

     

    Note: Some tags might be live that have not been updated in this list. We will update. Also, it is up to the creator to tag what they feel is relevant to their product.

     

     
  • How to Set Up Seller Profile

    From Main Menu, go to Profile, click My Account

           Add

    • Business Information
    • Store description
    • Seller Policy
    • Images- Profile, Logo, Store Banner

    SAVE Changes

    View Profile to View store on Indie Deck Hub

    Log Out

     

  • How to Set Up Store

    Basic Store Set up- 

    • From main menu, go to Configuration and select Shipping Configuration
    • Enable Marketplace Shipping, and Shipstation (if you will need to print shipping labels) with 3 dots on right hand side.
    • Select your default shipping with 3 dots
    • Back to Main Menu, to configuration, to fulfillment configuration
    • Select Self Fulfillment (you can change this later)
    • Save changes
    • Back to Main menu, to profile, to payment details
    • Select PayPal
    • Enter PayPal business email
      • This is how IDH pays you
      • You will receive payouts after product is fulfilled
    • Now You’re Ready to Create Products

    We do not offer free shipping options at this time. We are looking into offering it, but with multiple shipping needs/rates by sellers, it is too difficult to offer at this time.

     

     

  • How to Create Seller Fulfilled Listing

     

    Seller Fulfilled- Seller Fulfilled means the seller is responsible for the customer receiving their products.

     

    ·       There are 2 main types of Seller fulfilled listings-

    o   Physical Products- Decks, tools & accessories.

    o   Digital- Digital products, links to courses and services (copywriting, illustrations) *Personal readings as a service on IDH is not permitted due to liability

     

    Creating Your Product Listings

    A.    Login to your account

    B.    Go to Main Menu, then products, then product listing

    C.    Click on Add Product

    D.   From Choose Product Drop Down

    a.    Choose Normal for physical products

                                           i.    Decks, tools, accessories

    b.    Choose Digital for

                                           i.    Services, PDFs, and Links

     

    *** Once this selection is made and the product has been saved, it cannot be edited.  If you need to redo this selection, you will need to delete product and start over. 

     

    E.   If you choose NORMAL

    b.   Next drop down is Product Type- select your type (i.e. deck)

                                   i.   Please only select from drop down options

    c.    Then Go to Collections (right hand side)

                                   i.   MUST SELECT COMPLETE CATALOG

                                   ii.   Next select SELLER FULFILLED

                                  iii.   Then pick other categories that fit your product

     

    Cont. Below

     

     

     

     

     

     

    F.   If you choose DIGITAL in Product Detail drop down section

    a.   First, put in your product name (i.e. Rebel Pages)

    b.   Next drop down is Product Type- select your type (i.e. Digital)

                                   i.   Please only select from drop down options

    c.    Then Go to Collections (right hand side)

                                   i.   MUST SELECT COMPLETE CATALOG

                                   ii.   Next select SELLER FULFILLED

                                  iii.   Then pick other categories that fit your product (Digital)

    d.   Scroll to Digital Product Details

                                   i.   Add your product as a link, file, link, or service (may also add zip file)

                                   ii.   “Service” will not require an upload. If you have a service and want to send a instructional pdf then select product as file.

                                  iii.   Add how long customer may download

                                  iv.   Add number of downloads allowed

                                   v.   If you selected “as a service” you will get the notification that an order was placed, then you must reach out to the customer to provide service.

     

    Next Section is essentially the same for all products.

     

    G.    Go to Product Details Section

    a.    Add product description

    b.    Add review from Indie Deck Review if you have one

    H.   Next add product tags

    a.    These tags will help identify your product and make it easier for customers to search. Scroll down or type to add all of the tags that apply to your product. A tag that has been added will show up in a green.

    b.    To see a full list of tags (as they may not show up based on your computer), visit search options in the footer of Indie Deck Hub.com or the seller shop FAQ section. If you don’t see a tag that applies to your product, please email info@indiedeck.com and it may be added.

    I.      Add Product Policy. We encourage an “all sales final” policy as Sellers are responsible for returns. This could also include shipping information etc.

    J.     For physical product, add shipping details

    a.    The weight units is in ounces. NOTE: if your deck weight is close to 15oz, please round up to make sure shipping costs are covered. Select requires shipping and your shipping preference. Your shipping preference can be changed later.

    b.   
    Measurements are in cm- Please google how to measure girth for your product if you aren't familiar or look to the Step 3 PDF on the seller information section on the site for an image and help measuring. 

     

     

    K.    Pricing details

    a.    Add your price.

    b. Since IDH offers free shipping to customers, please add shipping costs to your physcial products to off set shipping costs. Please also consider listing fees and credit card fees when setting your price. 

    c. If it is a physical product, please click “charge taxes”. Note: Taxes collected will automatically be sent to sellers with their payouts. Sellers are responsible for their taxes collected.

    L.    Inventory Details

                    Seller fulfilled products , Digital Products and Services do NOT need SKUs

     

    M.       Add your quantity of products (how many you have in stock)

     

    N.       Next add product images

    a.    Please Limit to 5- We suggest white background and good lighting

    O.       Product Additional Details- Fill out meta fields for search engine optimization.

    a.    Your Title can be the name of your product and the description is approx 116 characters describing your product. This description may be visible online.

    b.    Example:

                                           i.    Title: Rebel Deck - Original Edition - Funny and Modern Oracle

                                          ii.    Description: Tap into your intuition & develop your psychic ability with this funny & modern oracle deck. Like Tarot cards but easier and for everybody! Makes a unique gift!

     

    SAVE CHANGES- Green Notification will show that product has been created!

     

     

    P.    To Edit a created product

    a.    scroll down to product variant details and click on the 3 dots.

                                                   i.    Select edit, make your changes, and scroll down to Save Changes

    Q.   To see created product

    a.    Main Menu, products, select product listing- you will see your new product listed here

    b.    To edit- go to the right- 3 dots

                                                   i.    Here you can edit, disapprove/ approve, view in store, and delete your product.

    *** If you are not ready for your product to be visible and ready to sell on the Indie Deck Hub Site, please select “disable”. Your product will remain in the back end but will not be visible and live on the site. When you are ready to go live, you may then “enable” your product.

    c.     If you would like to see how your product looks on the site, please select view in store.

     

    You are now ready to Sell your Seller Fulfilled Products! YAY!


    * A reminder to Sellers- Indie Deck Hub is an inclusive site to support creators and Indie Decks. Please do not list products that violate our policies. See legal section on the site for more information.  Images that encourage hate, discrimination, violence, or contain extreme adult themes, will not be tolerated. Sellers are responsible for their products. If you have a question about your images, please reach out to info@indiedeckhub.com

     

    *info subject to change

  • How to Fulfill Your Self-Fulfilled orders

     

    How to Fulfill (Ship) Your Orders in the Indie Deck Hub Seller Portal

     

    ·        You must have completed Previous Steps 1-3 to use this Quick Start Guide.

     

    ·        Seller Fulfilled- Seller Fulfilled means the seller is responsible for the customer receiving their products. IDH sellers want to offer free shipping so please adjust your pricing to include or offset shipping costs.

     

    Here are the steps to ship out your product.  

    ·        When an order is placed, you will get an email notification. *Please make sure Indie Deck Hub emails are not being sent to spam

     

    A From Dashboard, you will go to recent orders section and select “view all orders”

    a.      Or from the main menu, go to orders and select “orders listing”

    C.    From orders listing, you will notice the fulfillment status will be in red as unfulfilled. Go to the 3 dots on the right-hand side of the listing. Select view

    D.     In this section, you will see order status, seller earning breakdown and other order information.

    a.     Scroll down to the Fulfillment Details and select fulfill

    E.    A fulfill pop up window will appear. From the drop-down menu select Marketplace shipping.

    Use your preferred shipping software to print out your labels

    a.    Select Marketplace shipping (Remember you enabled this selection when you set up your store)

    b.    Using your own software, create label

    c.     Go back to portal and fill in the tracking number, shipping (USPS, UPS etc.) and tracking URL.

    d.    Click on Fulfill and shipping information will be sent to customer

     

    If you sold a digital product, you will get an email notification the order was placed. The links you uploaded will be automatically sent to customer. If it is a service, please reach out to customer after order is placed.

     

    Once product is fulfilled, within the day (depends on when software updates) - You will receive your payout to your PayPal business account. You will get an email notification when your monies are ready.

  • In Good Faith Community Rules

     

    If I am a seller or have been a seller with Indie Deck Hub I agree to... 

    • Allow Indie Deck Hub to use seller products and images to promote seller products and site. Including but not limited to: social media post, ads, lives, texts, podcasts, videos
    • Not use copyrighted images
    • Use my own images with my own products or other indie deck creator images with permission
    • Not sell another creators deck or mass-marketed deck
    • Sell my own new and unused products
    • Not sell personal readings as a service (too much liability)
    • Sell products that do not promote or suggest discrimination, hate, violence or extreme adult themes
    • Send out products within 2 to 7 business (handmade products are excluded)
    • Not bash or defame, harass Indie Deck Hub, fellow sellers or customers on social media, including posts, private or public facebook groups, youtube videos or other public venues. 
    • Conduct all business emails pertaining to Indie Deck Hub sales, with respect and excellent customer service.
    • Conduct all internal emails and emails with fellow creators with respect.
    • Take responsibility for my products and conduct.
    • Not create a competing marketplace for only Indie Deck Sellers selling indie products

    These are a quick overview. For legal terms and conditions, please see legal sections. 

  • Site Maintenance

    Shopify and Multivendor Marketplace go through regular maintenance. Please be mindful not to make changes during this time. 

     

  • Shipping

    Why is there no free shipping offered?  Shipping is a service. As indie businesses, shipping can be a difficult expense to cover as there is no such thing as "free shipping". We ask that customers be sensitive and aware that quality paper is expensive and shipping is done by weight. Boxes, and guide books add to the cost of shipping. As Indie Deck Hub is an open marketplace, we must respect the shipping requirements of each seller.

    That being said, we are working on different shipping offerings in the future as we grow. 

     

    Why is there no international shipping? We will not be offering shipping internationally while shipping issues are still happening due to the pandemic. As a U.S. based company, we have more control over domestic and North American Shipping. We look forward to offering international shipping in the future. 

     

  • Commission Listings/Payouts vs Directory Listings

    *Commission rates are subject to change. 

    Commission listings give a portion of your sales for monthly maintenance of the site, payment of staff, and ability to market. This fee is taken out automatically per sale.

    Advantages of Commission listings:

    • Quick payouts- Usually within the day, (most sites keep your monies for weeks or a month)
    • You and your products to be featured on Instagram, Newsletters, social media, text marketing, YouTube, Lives, IDH Podcast
    • Keeps customers on the site, which means increased conversion for everyone
    • No need to have pay for your own ecom site- let us do the work for you
    • Free to list

    Directory Listing-

    • We offer a free listing service to your products on an existing site. This is under directory listing when you create a product. While we would love your business, we also see the value of having your directory listing on the HUB. Your "buy button" will say "more info here" and will take customers from IDH to your site to complete transactions. Please only direct customers to YOUR business site to keep products authentic. 

    IDH will focus on marketing commissioned listings but does reserve the right to promote all listings. 

     

     

     

     

  • Indie Deck Hub Fulfilled Product + Fulfillment

    IDH Fulfilled- Shuffled Ink will send out products for seller. Seller is responsible for sending stock to Shuffled Ink. There are no sales minimums or monthly fees. Fulfillment fee is starts at $2.30 per item.

     

    ·       Seller fulfilled listings include-

    o   Physical Products- Decks, tools & accessories.

    -If you want to create additional seller fulfilled products such as an additional deck you wish to ship, tools and accessories or Digital products such as links to courses and services (copywriting, illustrations), please review “How to Create Seller Fulfilled Products” on the Seller Information Page on Indie Deck Hub.com

     

    -You can also switch back and forth from Seller Fulfilled to Indie Deck Hub Fulfilled. Just let IDH Admin know so we don’t try to send out a product that is not in the warehouse.

     

    Creating Your Product Listings ( You may use How to Create Seller Fulfilled Video as a resource)

    A.    Login to your account

    B.    Go to Main Menu, then products, then product listing

    C.    Click on Add Product

    D.   From Choose Product Drop Down

    a.    Choose Normal for physical products

                                           i.    Decks, tools, accessories

    b.    Choose Digital for

                                           i.    Services, PDFs, and Links

     

    *** Once this selection is made and the product has been saved, it cannot be edited.  If you need to redo this selection, you will need to delete product and start over.

     

    E.   If you choose NORMAL

    a.   First, put in your product name (i.e. Rebel Deck)

    b.   Next drop down is Product Type- select your type (i.e. deck)

                                   i.   Please only select from drop down options

    c.    Then Go to Collections (right hand side)

                                   i.   MUST SELECT COMPLETE CATALOG

                                   ii.   Next select INDIE DECK HUB Fulfilled  

                                  iii.   Then pick other categories that fit your product

    Tip- Save your content in a word doc or save regularly as there is no auto save in app

    F.    Go to Product Details Section

    a.    Add product description

    b.    Add review from Indie Deck Review if you have one

    G.    Next add product tags

    a.    These tags will help identify your product and make it easier for customers to search. Scroll down or type to add all of the tags that apply to your product. A tag that has been added will show up in a green.

    b.    To see a full list of tags (as they may not show up based on your computer), visit search options in the footer of Indie Deck Hub.com or the seller shop FAQ section. If you don’t see a tag that applies to your product, please email info@indiedeck.com and it may be added.

    H.   Add Product Policy. We encourage an “all sales final” policy as Sellers are responsible for returns. This could also include shipping information etc.

    I.      For physical product, add shipping details

    a.    The weight units is in ounces. NOTE: if your deck weight is close to 15oz, please round up to make sure shipping costs are covered. Select requires shipping and your shipping preference. Your shipping preference can be changed later.

    b.   
    Measurements are in cm

     

    J.     Pricing details

    a.    Add your price.

    b.    Since IDH is a “free shipping site” please consider adding a flat shipping rate price to your product to offset shipping costs. This amount will be automatically deducted (along with the fulfillment fee) and used to pay for the shipping label with Shuffled Ink.

    c.     For Example, if your Deck is $20.00 and the flat rate to ship is $4.00, consider adding around 3 to 4 dollars to your base price to offset this shipping cost. If you need help figuring out a flat rate shipping cost, reach out to Admin at info@indiedeckhub.com

    d.    Please also consider commission fees and credit card fees when setting your price.  If it is a physical product, please click “charge taxes”. Note: Taxes collected will automatically be sent to sellers with their payouts. Sellers are responsible for the taxes collected.

     

    K.    Inventory Details

    a.    VERY IMPORTANT- Creating an Indie Deck Hub SKU is required for ALL PHYSICAL INDIE DECK HUB FULFILLED products.

    b.    All INDIE DECK HUB Product SKUs begin with 00 (dash-) seller initials (dash -)product initials

    c.     Example: Indie Deck Hub Fulfilled- Shannon Gomez- Rebel Deck Original Edition would be 00-SG – RDOE. This SKU tells the Shipping app to collect your orders.

    M.       Add your quantity of products (how many you will have in stock)

    N.       Next add product images

    a.    Please Limit to 5- We suggest white background and good lighting

    b.    Tip: if images seem glitchy, save your changes and refresh or logout.

    O.       Product Additional Details- Fill out meta fields for search engine optimization.

    a.    Your Title can be the name of your product and the description is approx 116 characters describing your product. This description may be visible online.

    b.    Example:

                                           i.    Title: Rebel Deck - Original Edition - Funny and Modern Oracle

                                          ii.    Description: Tap into your intuition & develop your psychic ability with this funny & modern oracle deck. Like Tarot cards but easier and for everybody! Makes a unique gift!

    SAVE CHANGES- Green Notification will show that product has been created!

     

     

    P.    To Edit a created product

    a.    scroll down to product variant details and click on the 3 dots.

                                                   i.    Select edit, make your changes, and scroll down to Save Changes

    Q.   To see created product

    a.    Main Menu, products, select product listing- you will see your new product listed here

    b.    To edit- go to the right- 3 dots

                                                   i.    Here you can edit, disapprove/ approve, view in store, and delete your product.

    *** If you are not ready for your product to be visible and ready to sell on the Indie Deck Hub Site, please select “disable”. Your product will remain in the back end but will not be visible and live on the site. When you are ready to go live, you may then “enable” your product.

    c.     If you would like to see how your product looks on the site, please select view in store.

     

    Please send your product stock to:

    Shuffled Ink

    ATTN: Matt Levin/Indie Deck Hub

    3724 Vineland Rd #3, Orlando, FL 32811

    Phone: 407-298-3579

    Email: info@shuffledink.com

    Admin will let you know when your stock has been processed and is live.

    INDIE DECK HUB FULFILLMENT:

    Once an order is placed, seller will receive an email notification.

    Seller does NOT need to do any other steps!! The order placed will populate in the backend and be sent to Shuffled Ink shipping software. Shuffled Ink ships out product within 2-3 business days.

    Once product is fulfilled, you will receive your payout to your PayPal automatically. Your payout will have the commission, shipping label cost plus fulfillment fee automatically deducted. You will get an email when you receive your payout.

     

    Please let your customers know when your product is live and let people know they can purchase on Indie Deck Hub ?

  • Indie Deck Hub Fulfilled Product + Fulfillment

    IDH Fulfilled- Shuffled Ink willsend out products for seller. Seller is responsible for sending stock toShuffled Ink. There are no sales minimums or monthly fees. Fulfillment fee isstarts at $2.30 per item.

     

    ·       Sellerfulfilled listings include-

    o  Physical Products- Decks, tools &accessories.

    -If you want to create additional seller fulfilled productssuch as an additional deck you wish to ship, tools and accessories or Digitalproducts such as links to courses and services (copywriting, illustrations),please review “How to Create Seller Fulfilled Products” on the SellerInformation Page on Indie Deck Hub.com

     

    -You can also switch back and forth from Seller Fulfilledto Indie Deck Hub Fulfilled. Just let IDH Admin know so we don’t try to sendout a product that is not in the warehouse.

     

    Creating Your Product Listings ( You may use How to CreateSeller Fulfilled Video as a resource)

    A.   Login to your account

    B.   Go to Main Menu, then products, then productlisting

    C.   Click on Add Product

    D.  From Choose Product Drop Down

    a.   Choose Normal for physical products

                                          i.    Decks,tools, accessories

    b.   Choose Digital for

                                          i.    Services,PDFs, and Links

     

    *** Once this selection is madeand the product has been saved, it cannot be edited.  If you need to redo this selection, you willneed to delete product and start over.

     

    E.  If you choose NORMAL

    a.  First, put in your productname (i.e. Rebel Deck)

    b.   Next dropdown is Product Type- select your type (i.e. deck)

                                  i.   Pleaseonly select from drop down options

    c.    ThenGo to Collections (right hand side)

                                  i.   MUSTSELECT COMPLETE CATALOG

                                  ii.   Nextselect INDIE DECK HUB Fulfilled  

                                 iii.   Thenpick other categories that fit your product

    Tip- Save your content in a word doc or save regularly asthere is no auto save in app

    F.   Go to Product Details Section

    a.   Add product description

    b.   Add review from Indie Deck Review if you haveone

    G.   Next add product tags

    a.   These tags will help identify your product andmake it easier for customers to search. Scroll down or type to add all of thetags that apply to your product. A tag that has been added will show up in agreen.

    b.   To see a full list of tags (as they may notshow up based on your computer), visit search options in the footer of IndieDeck Hub.com or the seller shop FAQ section. If you don’t see a tag thatapplies to your product, please email info@indiedeck.com and it may be added.

    H.  Add Product Policy. We encourage an “all salesfinal” policy as Sellers are responsible for returns. This could also includeshipping information etc.

    I.     For physical product, add shipping details

    a.   The weight units is in ounces. NOTE: if yourdeck weight is close to 15oz, please round up to make sure shipping costs arecovered. Select requires shipping and your shipping preference. Your shippingpreference can be changed later.

    b.   
    Measurementsare in cm

     

    J.    Pricing details

    a.   Add your price.

    b.   Since IDH is a “free shipping site” pleaseconsider adding a flat shipping rate price to your product to offset shippingcosts. This amount will be automatically deducted (along with the fulfillmentfee) and used to pay for the shipping label with Shuffled Ink.

    c.    For Example, if your Deck is $20.00 and theflat rate to ship is $4.00, consider adding around 3 to 4 dollars to your baseprice to offset this shipping cost. If you need help figuring out a flat rateshipping cost, reach out to Admin at info@indiedeckhub.com

    d.   Please also consider commission fees andcredit card fees when setting your price. If it is a physical product, please click “charge taxes”. Note: Taxescollected will automatically be sent to sellers with their payouts. Sellers areresponsible for the taxes collected.

     

    K.   Inventory Details

    a.   VERY IMPORTANT- Creating an IndieDeck Hub SKU is required for ALL PHYSICAL INDIE DECK HUB FULFILLED products.

    b.   All INDIE DECK HUB Product SKUs begin with 00(dash-) seller initials (dash -)product initials

    c.    Example: Indie Deck Hub Fulfilled- Shannon Gomez- Rebel Deck Original Editionwould be 00-SG – RDOE. This SKU tells the Shipping app to collect your orders.

    M.       Add your quantity of products (how many you will have instock)

    N.       Nextadd product images

    a.   Please Limit to 5- We suggest white backgroundand good lighting

    b.   Tip: if images seem glitchy, save your changesand refresh or logout.

    O.      Product Additional Details- Fill out metafields for search engine optimization.

    a.   Your Title can be the name of your product andthe description is approx 116 characters describing your product. Thisdescription may be visible online.

    b.   Example:

                                          i.    Title:Rebel Deck - Original Edition - Funny and Modern Oracle

                                         ii.    Description:Tap into your intuition & develop your psychic ability with this funny& modern oracle deck. Like Tarot cards but easier and for everybody! Makesa unique gift!

    SAVE CHANGES- Green Notification willshow that product has been created!

     

     

    P.   To Edit a created product

    a.   scroll down to product variant details and clickon the 3 dots.

                                                  i.    Selectedit, make your changes, and scroll down to Save Changes

    Q.  To see created product

    a.   Main Menu, products, select product listing-you will see your new product listed here

    b.   To edit- go to the right- 3 dots

                                                  i.    Hereyou can edit, disapprove/ approve, view in store, and delete your product.

    ***If you are not ready for your product to be visible and ready tosell on the Indie Deck Hub Site, please select “disable”. Your product willremain in the back end but will not be visible and live on the site. When youare ready to go live, you may then “enable” your product.

    c.    If you would like to see how your product lookson the site, please select view in store.

     

    Please send your product stock to:

    Shuffled Ink

    ATTN: Matt Levin/Indie Deck Hub

    3724 Vineland Rd #3,Orlando, FL 32811

    Phone: 407-298-3579

    Email: info@shuffledink.com

    Admin will let you know when your stock hasbeen processed and is live.

    INDIE DECK HUB FULFILLMENT:

    Once an order is placed, seller will receivean email notification.

    Seller does NOT need to do any other steps!! The order placed willpopulate in the backend and be sent to Shuffled Ink shipping software. ShuffledInk ships out product within 2-3 business days.

    Once product is fulfilled, you will receiveyour payout to your PayPal automatically. Your payout will have the commission,shipping label cost plus fulfillment fee automatically deducted. You will getan email when you receive your payout.

     

    Please let your customers know when yourproduct is live and let people know they can purchase on Indie Deck Hub ?

  • Trouble Shooting
    • You Can't Change Your "Choose Product Selection" for example from Normal to Digital (you will see a red strike-through) once you have saved your product. You can before you save it. Once saved and if you need to change, you will have to delete product and start over.
    • Adding a product- Put your product info into a word doc or save your changes frequently as to not lose your work. There is no auto save.

    • If you can't delete a photo, either refresh or sign out and sign back in. You should have options to add and delete. As with all techy things, refresh and Log out/in seems to cure a lot!

    • Not getting paid- You will get paid after your product is either self-fulfilled or Indie Deck Hub Fulfilled ( 2-3 Business days) Please make sure your PayPal business email is saved and correct in the payment details in your seller portal. Also, please wait a few hours for your product is fulfilled for your payout.
    • Make sure your Paypal email and bank accounts that are connected to pay payl are verified.
    • I see changes to shipping, product details I didn't make- IDH reserves the right to edit SKU, shipping and product info to ensure things run as they should. Please don't adjust these changes if you see them. If you have a question about a change please contact admin.
    • Shipping is off- Please contact admin info@indiedeckhub.com asap. Shipping settings must be initially set in admin to reflect sellers' needs. 
    • Can't Cancel Fulfillment- Your Payout is dependant on fulfillment so you may not cancel fulfillment. 
    • Shipping different products at different times for the same order.
      • After the initial product is fulfilled, you can go back to same order *it will be marked as fulfilled because of the previous product fulfillment
      • "view"
      • "edit tracking"
      • add new tracking info and it will be sent to the customer. 
  • Legal/ Terms of Service

    Official Legal Statement: Indie Deck Hub makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. Indie Deck Hub LLC will not be liable for any damages arising from use of this site. All the services provided by independent sellers and/or all divinatory readings and advice arising from use of this site or cards or items sold by the independent sellers are understood to be for entertainment purposes only. 

    Terms of Use Agreement (User or Seller Agreement)
     
    This Terms of Use Agreement (User or Seller Agreement) is effective upon acceptance for new users.  You have the right not to accept this Terms of Use Agreement (User or Seller Agreement), but, if you do not agree and accept, then you will not be included or listed as a Seller on Indie Deck Hub. You understand and agree that this Terms of Use Agreement (User or Seller Agreement) is not permanent and is not set in stone and that Indie Deck Hub has the right to change or modify this Terms of Use Agreement (User or Seller Agreement) and may, in fact, change or modify this Terms of Use Agreement (User or Seller Agreement) in the future from time to time.

    1. Introduction/Accepting These Terms

     
    This User Agreement and all policies and additional terms posted on and in our sites, applications, tools and services (collectively "Services") set out the terms on which Indie Deck Hub LLC (“Indie Deck Hub”) offers you access to and use of our Services. All policies and additional terms posted on and in our Services are incorporated into this User Agreement. You agree to comply with all terms of this User Agreement when accessing or using our Services.
     
    The Terms are a legally binding contract between you and Indie Deck Hub LLC (“Indie Deck Hub”).  The entity you are contracting with is Indie Deck Hub, 1733 East Louis Way, Tempe, Arizona 85284.  Indie Deck Hub’s Statutory Agent is located 4022 East Broadway Road, Suite 113, Phoenix, Arizona 85040.
     
    Please note that the Legal Disputes Section below contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or representative actions.
     
    This contract sets out your rights and responsibilities when you use IndieDeckHub.com, our mobile apps, and the other services provided by Indie Deck Hub, so please read it carefully. By using any of our Services (even just browsing one of our websites), you are agreeing to the Terms. If you do not agree with the Terms, you may not use our Services. If you do agree, great, then please read on.

    1. About Indie Deck Hub

     
    Indie Deck Hub is a marketplace that allows users to offer, sell and buy cards, tarot cards, oracle cards, goods, etc. in a variety of pricing formats and locations. Indie Deck Hub is for independent creators, artists, and entrepreneurs.  Indie Deck Hub is not meant to be used to merely re-sell others’ or third-parties’ cards, tarot cards, oracle cards, goods, etc.
     
    The actual contract for sale is directly between the seller and buyer. Indie Deck Hub is not a traditional auctioneer.
    Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, Indie Deck Hub has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

    1. Privacy

     
    Indie Deck Hub takes personal information seriously and so must you as a Seller on Indie Deck Hub.
     
    Both Indie Deck Hub and sellers process personal information (for example, buyer name, email address, and shipping address) and are therefore considered separate and independent data controllers of buyers’ personal information under EU law. That means that each party is responsible for the personal information it processes in providing the Services. For example, if a seller accidentally discloses a buyer’s name and email address when fulfilling another buyer’s order, the seller, not Indie Deck Hub, will be responsible for that unauthorized disclosure.  
    If, however, Indie Deck Hub and sellers are found to be joint data controllers of buyers’ personal information, and if Indie Deck Hub is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify Indie Deck Hub for the expenses it occurs in connection with your processing of buyer personal information. See the Section Below on Indemnification (or What Happens If You Get Us Sued) below for more information about your indemnification obligations to Indie Deck Hub.
     
    If Indie Deck Hub provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to our Services. Additionally, you may not use user information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so. Indie Deck Hub Admin(s) may adjust profiles, accounts, products for the sole purpose to make transactions and site run smoothly. 

    1. Your Account with Indie Deck Hub

    You will need to create an account with Indie Deck Hub to use our Services. Here are a few rules about accounts with Indie Deck Hub:

    1. You must be 18 years or older to use our Services. You are responsible for any and all account activity conducted by a minor on your account.
    2. Be honest with us. Provide accurate information about yourself. It’s prohibited to use false information or impersonate another person or company through your account.
    3. Choose an appropriate name. If you decide to not have your full name serve as the name associated with your account, you may not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violates the Terms.
    4. You are responsible for your account. You are solely responsible for any activity on your account. If you are sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity. If you are registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.
    5. Protect your password. As we mentioned above, you are solely responsible for any activity on your account, so it is important to keep your account password secure. 
    6. Let's be clear about our relationship. These Terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Indie Deck Hub. These Terms also do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and any of Indie Deck Hub’s third-party vendors, independent contractors, etc., including Shuffled Ink.

     

    1. Your Content

     

    1. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it.
    2. Permission to Use Your Content. By posting Your Content through our Services, you grant Indie Deck Hub license to use it. We do not claim any ownership to Your Content, but we have your permission to use it to help Indie Deck Hub function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote it. For example, you acknowledge and agree Indie Deck Hub may offer you or Indie Deck Hub buyers promotions on the Site, from time to time, that may relate to your listings.
    3. Rights You Grant Indie Deck Hub. By posting Your Content, you grant Indie Deck Hub a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the Services and to promote Indie Deck Hub, your Indie Deck Hub shop, or the Services in general, in any formats and through any channels, including across any Indie Deck Hub Services, our partners, or third-party website or advertising medium. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information. You agree not to assert any moral rights or rights of publicity against us for using Your Content. To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights in that content against Indie Deck Hub, our assignees, our sublicensees, and their assignees in connection with our, those assignees', and those sublicensees' use of that content in connection with our provision, expansion, and promotion of our Services.
    4. Consider these possible examples: if you upload a photo or video of a listing on your Indie Deck Hub shop, we have permission to display it to buyers, and we can resize or enhance it so it looks good to a buyer using our mobile app; if you post a description in English, we can translate it into Spanish so a buyer in Mexico can learn the story behind your item; and if you post a beautiful photo or video of your latest tarot deck, we can feature it– often along with your shop name and shop picture– on our homepage, in one of our blogs or even on a billboard to help promote your business and Indie Deck Hub.
    5. Reporting Unauthorized Content. Indie Deck Hub has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission, please timely inform and notify Indie Deck Hub. If Your Content is alleged to infringe another person’s or company’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account. We will notify you if any of that happens. You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party. Indie Deck Hub takes no responsibility and assumes no liability for any content provided by you or any third party.
    6. Inappropriate, False, or Misleading Content. This should be common sense, but there are certain types of content we do not want posted on Indie Deck Hub’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, racist, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Policies or Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.
    7. Your listing may not be immediately searchable by keyword or category. Indie Deck Hub cannot guarantee exact listing duration.
    8. Content that violates any of Indie Deck Hub's policies may be modified, obfuscated or deleted at Indie Deck Hub's sole discretion.
    9. Indie Deck Hub may revise product data associated with listings to supplement, remove, or correct information,
    10. Indie Deck Hub strives to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:

    buyer's location, search query, browsing site, and history;
    item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
    seller's history, including listing practices, Detailed Seller Ratings, Indie Deck Hub policy compliance, Feedback, and defect rate; and
    number of listings matching the buyer's query.
     

    1. To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.

     

    1. Some advanced listing upgrades will only be visible on some of our Services.

     
     

    1. Indie Deck Hub's Duplicate listings Policy may also affect whether your listing appears in search results.

     

    1. Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results.

     
     

    1. Indie Deck Hub may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results may vary for individual listings.

    6. Providing Great Customer Service
    We expect our sellers to provide a high level of customer service. By selling on Indie Deck Hub, you agree to:

    1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
    2. Ship, deliver, mail, etc. your products to customers, buyers, etc. with a Tracking Number. That way all parties are able to track the shipment, mailing, etc., to follow up with the postal agency, courier service, etc. regarding the shipment, mailing, etc., and to confirm actual receipt/delivery of the product to the customer, buyer, etc. 
    3. Respond to Messages in a timely manner.
    4. Honor the commitments you make in your policies and Indie Deck Hub’s policies.
    5. Accurately reflect, communicate, and post regarding your stock and inventory available of your products. If your stock and inventory for any of your products is not currently available, then you must timely and accurately post that said product is currently unavailable or on back stock.
    6. Peacefully resolve disagreements or disputes directly with the buyer.
    7. If you are unable to complete an order, you must notify the buyer and cancel the order.

     
    As a seller, you must provide great customer service and maintain trust with your buyers.
     

    1. Your Use of Our Services

     

    1. License to Use Our Services. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services—subject to the Terms and the following restrictions in particular:

     

    1. Do Not Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. For example, it is your responsibility to obtain any permits or licenses that your jurisdiction requires; you must not sell anything that violates any laws; you must comply with our Policies and Terms; and you must not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Indie Deck Hub, another Indie Deck Hub user, or a third party.

     
     

    1. Pay Your Bills. You are responsible for paying all fees that you owe to Indie Deck Hub. Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services.

     

    1. Do Not Steal Our Stuff. You agree not to crawl, scrape, or spider any page of the Services or to reverse engineer or attempt to obtain the source code of the Services.

     
     

    1. Do Not Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.

     

    1. Follow Our Trademark Policy. The name "Indie Deck Hub" and the other Indie Deck Hub marks, phrases, logos, and designs that we use in connection with our Services (the Indie Deck Hub Trademarks), are trademarks, service marks, or trade dress of Indie Deck Hub in the US and other countries. They may not be used without the express written prior permission of Indie Deck Hub.

     
     

    1. Share Your Ideas. We appreciate any of your suggestions and ideas. They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Indie Deck Hub (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

     

    1. Talk to Us Online. From time to time, Indie Deck Hub will provide you with certain legal information in writing. By using our Services, you are agreeing to electronic communications: Indie Deck Hub can and has the right to send you information electronically (such as by email) instead of mailing you paper copies (it is better for the environment and is faster). You understand, acknowledge, and agree that your electronic agreement is the same as your signature on paper.

     

    1. Termination, Suspension, Adverse Action

     

    1. Termination By You. We would hate to see you go, but you may terminate your account with Indie Deck Hub at any time. Terminating your account will not affect the availability of some of Your Content that you posted through the Services prior to termination. You will still have to pay any outstanding bills.

     

    1. Termination, Suspension, Adverse Action By Indie Deck Hub. We may terminate or suspend your account (and any accounts Indie Deck Hub determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms. If we do so, it is important to understand that you do not have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. Generally, Indie Deck Hub will notify you that your account has been terminated or suspended, unless you have repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

     
    Indie Deck Hub may terminate or suspend your account if it receives information and/or discovers that you are merely a re-seller of others’/third parties’ cards, tarot cards, oracle cards, goods, etc.
     
    If Indie Deck Hub believes you are abusing Indie Deck Hub and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
    We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.

    1. If you or Indie Deck Hub terminate your account, you may lose any information associated with your account, including Your Content.
    2. We May Discontinue the Services. Indie Deck Hub reserves the right to change, suspend, or discontinue any of the Services at any time, for any reason, including those laid out in Indie Deck Hub Policies under these Terms of Use. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.
    3. The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends.

     
     

    1. Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title 17 of the United States Code

     
    We respond to notices of alleged copyright infringement. Indie Deck Hub will make best efforts to ensure that items and content using our Services do not infringe upon the copyright, trademark, or certain other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify Indie Deck Hub and we will investigate.
     

    1. Policy Enforcement

     
    When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.

    1. Authorization to Contact You; Recording Calls; Analyzing Message Content

     
    Indie Deck Hub may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. Indie Deck Hub may also contact you using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. Our collection, use, disclosure, retention, and protection of your personal information is governed by our Policies.  Indie Deck Hub may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits
     
    Indie Deck Hub may share your telephone number with its authorized service providers. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by Indie Deck Hub to carry out the purposes identified above.
    Indie Deck Hub may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Indie Deck Hub or its agents for quality control and training purposes, or for its own protection.
    Indie Deck Hub's automated systems scan and analyze the contents of every message sent through its messages platform, including messages between users, to detect and prevent fraudulent activity or violations of Indie Deck Hub's User Agreement, including the incorporated terms, notices, rules, and policies. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld. Indie Deck Hub may store message contents, including to conduct this scanning and analysis.

    1. Non-Disparagement Clause/Non-Competition Agreement

    You can timely raise any concerns or issues that you have directly to and with Indie Deck Hub and Indie Deck Hub will do its best to resolve any such possible concerns or issues directly with you.  But, you acknowledge and agree that you will not in any way publicly or to any third-parties, via phone, e-mail, text message, newspaper, magazine, digital, website, social media, Facebook, Instagram, blog, video, YouTube, TikTok, etc. disparage Indie Deck Hub and/or its creator, principals, agents, employees, etc.  If you are found to have violated this Non-Disparagement Clause, you will be subject to and liable for liquidated damages owed to Indie Deck Hub in the amount of $7,500.00 each occurrence of disparagement, plus you will be responsible and liable for Indie Deck Hub’s attorneys’ fees and legal costs in enforcing said Non-Disparagement Clause.  Indie Deck Hub has the right to also seek equitable relief to prevent any such Disparagement.  To disparage or to be guilty of disparagement means the publication of false or injurious statements that are derogatory of another's property, business, or product.  This definition will be construed broadly to protect Indie Deck Hub, its brand, its reputation, etc. This Non-Disparagement Clause survives Termination of this Agreement.
    While you are a Seller on Indie Deck Hub and for a period of one (1) full year after the Termination of this Agreement, you, your business(es), your affiliates, etc. are not allowed and authorized to directly compete with Indie Deck Hub by creating a similar website or marketplace as Indie Deck Hub.  You are hereby legally restricted from such competition for the time period stated herein. This Non-Competition Agreement shall be construed broadly to protect Indie Deck Hub, its brand, its reputation, etc. from unfair competition.  This Non-Competition Agreement survives Termination of this Agreement.  Indie Deck Hub has the full right to seek, recover, and obtain equitable relief and damages and attorneys’ fees and costs against you for any violation of this Non-Competition Agreement.

    If you are a seller, you are liable for transaction fees arising out of all sales made using some or all of our Services, even if sales terms are finalized or payment is made outside of Indie Deck Hub. In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of Indie Deck Hub, you may be liable to pay a final value fee applicable to that item, even if the item doesn't sell, given your usage of our Services for the introduction to a buyer.
     
    You must have a payment method on file when selling through our Services and pay all fees and applicable taxes associated with our Services by the payment due date. If your payment method fails or your account is past due, we may collect amounts owed by charging other payment methods on file with us, retain collection agencies and legal counsel, suspend or limit Services, and for accounts over 60 days past due, request that PayPal deduct the amount owed from your PayPal account balance. In addition, you will be subject to late fees. Indie Deck Hub, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information Indie Deck Hub reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at Indie Deck Hub LLC, C/O Global Collections, 7700 West Parmer Lane, Building D, Austin, TX 78729. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Indie Deck Hub account, you must contact the collection agency directly.
     
    In any jurisdiction where Indie Deck Hub has an obligation to collect sales taxes on sales you make using our Services, we may collect such sales taxes from you via the payment method on file under the terms of the Billing Agreement or via any other means available to us.
    Seller fees do not purchase exclusive rights to item exposure on our Services. We may display third-party advertisements (including links and references thereto) or other content in any part of our Services, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.

    1. Tax Matters

    You understand and agree that you are solely responsible for learning and knowing the tax consequences, implications, and liability of selling your products in your jurisdiction and on Indie Deck Hub.  You understand and agree that you are solely responsible for complying with any and all tax laws regarding and applicable to you, your business, your products, etc.
     
    As between the parties, you will be responsible for the collection, reporting, and payment of any and all of Your Taxes, except to the extent that (i) Indie Deck Hub automatically calculates, collects, or remits taxes on your behalf according to applicable law; or (ii) Indie Deck Hub expressly, and, in writing, agrees to receive taxes or other transaction-based charges on your behalf in connection with tax calculation services made available by Indie Deck Hub and used by you. All fees and payments payable by you to Indie Deck Hub under this Agreement or the applicable Service Terms are exclusive of any applicable taxes, deductions or withholding (including but not limited to cross-border withholding taxes), and you will be responsible for paying Indie Deck Hub any of Your Taxes imposed on such fees and any deduction or withholding required on any payment.
     
     
     

    1. Shipping/Delivery/Mailing Costs

    You (the Seller) or the Buyer will be responsible for paying the applicable shipping, delivery, or mailing costs of your products(s) at issue.  Indie Deck Hub and its third-party vendors, independent contractors, etc., including Shuffled Ink, are not responsible or liable for paying the applicable shipping, delivery, or mailing costs of your products(s) at issue.  If for some reason, Indie Deck Hub or its third-party vendors, independent contractors, etc., including Shuffled Ink, have fronted the costs of the shipping, delivery, or mailing costs of your transactions, products, etc., then you agree and understand that Indie Deck Hub or its third-party vendors, independent contractors, etc., including Shuffled Ink, have the right to reimbursement for said shipping, delivery, or mailing costs of your transactions, products, etc. and they can and will bill you for said reimbursement.  You are expected to make said reimbursement within fourteen (14) days of being Invoiced. 

    1. International Buying and Selling; Translation

    Many of our Services are accessible internationally. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
    For sellers, you agree that we may display your listing for sale on an Indie Deck Hub site other than the site where you listed your item for sale, based on your shipping settings. If you list your items with an international shipping option, the appearance of your listings on sites other than the listing site is not guaranteed. If you sell an item on an Indie Deck Hub site that is different from your registration site, you are subject to the User Agreement and applicable policies, including any buyer protection programs, of that other Indie Deck Hub site with respect to that particular sale.
     
    You authorize us to use automated tools to translate your Indie Deck Hub content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed.

    1. Holds and Restricted Funds

     
    To protect Indie Deck Hub from risk of liability for your actions as a seller, Indie Deck Hub has at times recommended, and may continue to recommend, that PayPal restrict access to funds in a seller's PayPal account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value. This may result in PayPal restricting funds in your PayPal account.

    1. Returns, Refunds, and Cancellations.

    Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
    Cancellations
    If you are unable to complete a transaction, you must timely notify the and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
    European Union Right of Withdrawal
    Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.
    Resolving Issues/Disputes
    We ask that buyers and sellers directly attempt to resolve any outstanding issues with one another. For this reason, it is important that you maintain clear and consistent policies, following Indie Deck Hub’s Policies, and regularly respond to Messages from your buyers.
    If buyers notify Indie Deck Hub of a non-delivery or a not-as-described item, you must respond to any open cases within three days or the time frame noted by Indie Deck Hub in the case. Indie Deck Hub may request your assistance in resolving a case opened against you. Indie Deck Hub reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining integrity.
    If Indie Deck Hub is notified by a buyer of a case, then you understand that Indie Deck Hub may use your personal information for the purpose of resolving disputes with other members.
    Cases with Indie Deck Hub can be submitted in the following circumstances:
    Non-Delivery
    non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
     

    1. There is no proof that the item was shipped to the buyer.
    2. An item was not sent to the address provided on Indie Deck Hub.

     
    Not as Described
    An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

    1. The item received is a different color, model, version, or size.
    2. The item has a different design or material.
    3. The seller failed to disclose that an item is damaged or is missing parts.
    4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
    5. The item was advertised as authentic but is not authentic.
    6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

     
    Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

    1. The item(s) were ordered for a specific date or event.
    2. The item(s) are rendered useless after that date.
    3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

     
    If Indie Deck Hub determines that an item is a non-delivery and/or not as described, you will be required to refund the order, including original shipping and return shipping.
     
    Ineligible Transactions
    Some disputes don’t qualify for a case with Indie Deck Hub. These include:

    1. Items that are damaged by the shipping carrier (if properly packaged by the seller).
    2. Items that have been altered, used, worn, washed, or discarded after receipt.
    3. Items that are received after the agreed-upon delivery date due to shipping delays.
    4. Items that are returned without a return agreement.
    5. Items that are accurately described but do not meet a buyer's expectations.
    6. Cost of shipping disputes.
    7. Items that are purchased in person.
    8. Items prohibited from sale on Indie Deck Hub, including services and intangible goods.
    9. Transactions where payment is not made via Indie Deck Hub’s checkout system.

     
    When a dispute is ineligible for a case with Indie Deck Hub, we encourage both parties to work together to come to an amicable solution.

    1. Insurance.

     
    For your protection and Indie Deck Hub’s protection, you must maintain at your own expense commercial general, umbrella or excess liability insurance with the Insurance Limits per occurrence and in aggregate covering liabilities caused by or occurring in conjunction with the operation of your business, including products, products/completed operations and bodily injury, with policy(ies) naming Indie Deck Hub and its assignees as additional insureds. At our request, you will provide to us certificates of insurance for the coverage to the following address: Indie Deck Hub LLC, Attention: Statutory Agent, 4022 East Broadway Road, Suite 113, Phoenix, Arizona 85040.
     

    1. Disclaimer of Warranties; Limitation of Liability

     
    We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services.  Some functionality is subject to delays beyond Indie Deck Hub's control.
    You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
    You understand that Indie Deck Hub does not manufacture, store, or inspect any of the items sold through our Services. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so Indie Deck Hub cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item for purchase must be brought directly against the seller of the item. You release Indie Deck Hub from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).
     
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